[npnog] NTA QoS By-Law effective from Shrawan 2074

[Indiver Badal]

Rupesh

Not exactly clear on the PoC, but will try to find out. 

This may have been discussed with ISPs/ISPAN few times. I was in one such meeting. It was an eye opener for the regulators regarding the infrastructure, performance and reliability aspects of Internet service. 

The metrics employed by the regulator were outdated and they seem to be trying to make it more relevant but it was a surprise to me as well when I received the updated one without a broad discussions. NTA is eager to try to address hundreds of complaints they receive every month regarding Internet service quality but I believe this by-law is only a step forward and not a final product.

Thanks
Indiver



> On May 23, 2017, at 8:01 AM, Rupesh Shrestha <rupeshbstha at gmail.com> wrote:
> 
> I think ISPAN also need to seriously review this and give its feedback. 
> 
> 1. Reasonability of SLA parameters.
> 2. Viability of QOS SLA percentages.
> 3. What is the overall national telecom QOS impact improvement with this implementation with year by year target for 5years?
> 4. How customer satisfaction (CSAT) will be measured for QOS and what is the CSAT target for it?
> 5. QOS is ultimately for Customer satisfaction so the law should also ask provider to ensure communication channels for customers with ticketing system and customer care contact center.
> 6. Telco should give data and voice billing separately.
> 
> 3 & 4  also gives back some accountability on NTA. 
> 
> Indiver, do you know if there is any timeline for feedback and who is the poc for this? Has this been floated for stakeholder or public for feedback?
> 
> Rupesh.
> 
> 
> 
> On 18 May 2017 9:36 a.m., "Indiver Badal via npnog" <npnog at npnog.org <mailto:npnog at npnog.org>> wrote:
> Hi
> 
> Please go through the QoS By-Law document that will be effective in about 2 months from now. It is available only in Nepali language for now. If anyone got an English version/translation, please do share.
> 
> https://app.box.com/s/jzwyu3pga2q4q1ftjbpmias80xnvaenb <https://app.box.com/s/jzwyu3pga2q4q1ftjbpmias80xnvaenb>
> 
> As this is going to impact not just providers regulated by Nepal Telecommunications Authority, I believe that providers, businesses and consumers all need to provide feedback on this.
> 
> Thanks
> Indiver
> 
> 
> 
> 
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